When the item is incorrect from the one that the customer ordered or when is damaged, the customer has to send photos or a video within 5 days after delivery that shows the item is incorrect or DOA (Dead On Arrival).
In this case, Yakkyofy will reship a new item and the customer does not need to return the damaged/incorrect item. If the item has a high value, we may ask the customer to return it.
Note: Due to different batches of the products, it may come from different production lots, the item logo or packaging the customer received may vary from shipments or from the photos displayed on our App or website. If all the physical appearance or the functions of the item are correct, this case will not be included in the free re-shipping policy of incorrect item.
If the customer is not satisfied with the purchase and wants to return it, we will ask the customer to send the product back to our warehouse in China. In this case, the customer shall be held responsible for all the shipping fees. The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
All customers must contact Yakkyofy for approval before sending or returning any item to us. Yakkyofy will not be responsible for the returned item without prior notification to Yakkyofy.
Note: Yakkyofy reserves the right of any changes of return policy. Any changes will be updated on our website or on customer’s dashboard.