Yes, you can cancel one of your orders, only until its status on the Yakkyofy Order Tab is unfulfilled. When the order became fulfilled or processing, you will not be able to cancel it anymore.
If you want to cancel an order on Shopify you have to enter in your Order Tab inside your Shopify Store and click on the order that you want to cancel.
At this point, click on the button More Actions and then on Cancel Order.
When you cancel an order on Shopify, the order will be automatically be cancel also inside your Yakkyofy Dashboard and your money will be automatically refund in your eWallet.
If you want to cancel an order on Woocommerce you have to enter in your Wordpress store, than in Woocommerce.
Click on the order tab and select the order that you want to cancel. You can cancel an order on Wordpress only if the order is still in processing status if the order is in any other status can’t be canceled anymore.
In this case, you have only to move the status from processing to “cancel” or to “refunded” and the order will be automatically canceled also on your Yakkyofy Dashboard and your money will be automatically refunded in your eWallet.
If you don’t want the refund to be sent on your eWallet, contact our Customer Care at email@example.com